The Nuo Fluff

Orders normally arrive within 2-5 working days. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. You should receive a tracking number in your e-mail which is the best way to get more insight into your package’s location and estimated delivery date.

We totally get it if you need to return or exchange your Nuos. We want you to be head over heels in love with them! You've got 14 days to make up your mind. Just remember, those sandals need to be unworn and looking fresh, just like they arrived. Keep the packaging intact, too!

Now, here's the twist: you'll have to handle the return shipping, eco-warrior. We're all about saving the planet here, and that means being mindful of those carbon emissions. But hold on, we've got your back! You can exchange the size once, because finding the perfect fit is like finding true love - it's a journey!

To start the return or exchange adventure, get in touch with our fantastic customer support team.

Ah, the eternal struggle of finding the perfect fit! But fear not, because we've got a secret weapon to help you conquer the sizing challenge—our magical size chart that can be found within the product section.

As a rule of thumb, our sandals fit true to size but we are aware that a size for one brand can sometimes differ from the size of another brand.

Both our standard models use a random mix of 100% ocean waste. This means that we don't control the colour. However, sometimes the waste materials can be sorted by colour which means we'll offer you specific coloured limited editions. Keep an eye out for those! 

Nope! We love our fluffy (and not so fluffy) friends! All our products are vegan and cruelty-free.

That depends on how big your feet are! But on average, one pair holds about 5 recovered pairs of old flip-flops which equals around 500g of ocean waste flip-flops. That's pretty awesome, isn't it?

Hey, money maestro!

We've got more methods than you
think and accept all major credit cards incl. Mastercard, Visa, American Express Discover, Unionpay and Diners Club as well as many different local payment methods including iDEAL and Bancontact.

We also accept PayPal, Apple Pay and Google Pay.

Currently, as a starting project, we're like a budding artist with a limited palette. We may not have a ton of colors for our straps just yet, but trust us, we're dreaming big and planning to unleash a whole spectrum of strap goodness in the future! Right now, its only black though.